Cancellations and Returns

We hope you won't cancel or have a need to return and we strive to make sure you don't need to.... but if you do, here's how we'll handle it...

BEFORE ORDER PROCESSING (ORDER CANCELLATION)
E-mail/Phone Orders: Providing payment information and approving the order estimate (for orders over $500) places your order "in process".  If cancelled after your order is "in process", but prior to packaging and shipping, a re-stock fee of 7.5% will be applied for cancelled items.  Any funds already collected will be returned net of the restock fee within 30 days.  If the item cancelled was ordered as part of a package, any package discounts will be forfeited and items will be charged as if all items were ordered as individual items.  Cancellation requests not sent to sales@cardinalcarts.com and received within 48 hours of ordering may be subject to post-delivery return rates if items have already been submitted to shippers for delivery.  

Shopping Cart Orders:  The order is considered to be in process once check-out has been completed and the method of payment is processed.   Otherwise, all notations above apply.

AFTER YOUR PACKAGE HAS BEEN PACKAGED AND/OR SHIPPED
Orders cancelled after packaging for shipment and deliveries rejected without documented damage with the carrier are considered RETURNS and are subject to restocking fees plus return shipping costs if applicable (see the AFTER DELIVERY section below).

AFTER DELIVERY
Cardinal Carts will attempt to correct any problems that may occur after shipping. Cardinal Carts will only accept a return after delivery if product delivered is not as advertised and Cardinal Carts is not able to make reasonable corrections and deliver the advertised product to the customer.  

All returns must be approved in writing and may be subject to additional manufacturer's or manufacturer's representative limitations.

 
While  we assist customers in meeting local regulatory requirements, we do not warrant or guarantee that your regulatory agency(ies) will approve our products for your intended use and will not accept returns on the basis of a "non approval".

Custom order products MAY NOT be returned.  This includes unique modifications to any of our products including graphics.

Orders completed using 3rd party funding MAY NOT be returned without consent and coordination with 3rd party to pay restock fees.

Items accepted for return after shipping must be in the original packaging and be returned in new condition.  Returns are subject to a 25% re-stocking fee, cost of shipping, plus charges for any damages or wear regardless of the reason for return.  No items will accepted for return after 7 days from delivery of the item.

If a returned item is part of a discounted package, the restock fee will be calculated based on the full retail value of the item.  Remaining items in the package are subject to re-pricing as if the remaining items were purchased individually.
 

Net credits and/or payments will be processed within 30 calendar days after returns have been processed and approved by the warehouse, fabrication shop, or department responsible for the item.  Payment may be by a credit to the form of payment for the initial order or by check at our option.